Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or use services with Mr Win. We describe the types of data we gather, how we use that information to operate accounts and prevent fraud, and the choices you have about your privacy. If you have questions about our practices, you can contact us as noted below.
Types of data we collect
Personal data
We collect information you provide when registering or verifying your identity, including name, date of birth, address, email and phone number. We also process identity documents and verification data where required to meet compliance checks and to protect your account.
Technical data
When you use our site we collect device and connection information such as IP address, browser type, device identifiers, operating system and location data sufficient to comply with legal and security obligations. We use this to keep the service running and to improve performance on mobile and desktop.
Transactional and activity data
We record account activity and transactions including deposits, withdrawals, bets, game history, session times and support interactions. This information is used for account management, payments, dispute resolution and responsible gaming monitoring.
How we use your information
We use your data to create and operate your account, process payments, verify identity, prevent fraud and money laundering, and to comply with legal obligations. We also use activity data to monitor responsible gaming, handle disputes and improve our service. Where permitted, we may send service messages about your account and important updates.
Data protection practices
We store personal information securely and limit access to authorised staff and service providers who need data to perform their role. We use technical and organisational measures to protect data in transit and at rest. Where third-party processors are used, we require contractual safeguards to protect your information.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, and to analyse usage patterns. Some cookies are essential for account functions, while others support analytics and personalised content. You can manage cookie settings through your browser or the site cookie controls.
User rights
You have rights to access personal information we hold about you and to request correction or deletion where allowed by law. You may also object to or restrict certain processing activities and request a copy of your data in a portable format. We will respond to valid requests in line with applicable requirements.
Access, correction and deletion
To access, correct or request deletion of your data, please contact our support team. Some information may be retained where necessary for legal or regulatory reasons, such as fraud prevention, tax or audit requirements. For account actions, verification may be required before we make changes.
Information sharing and third parties
We share data with payment providers, identity verification services, responsible gaming and fraud-prevention partners, and other service providers who support our operations. We may also disclose information where required by law or to protect rights and safety. Third-party services act as processors and are contractually bound to protect your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our products or legal obligations. Material changes will be communicated via the site or by email. For questions about privacy practices or to make a request, contact [email protected] and reference MrWin in your message.