Get in Touch With Our Team
If you need help with questions, account-related issues, technical concerns or general feedback, the Mr Win support team is ready to assist. Our advisers can help with verification, deposits, withdrawals and troubleshooting, and they will point you to responsible gambling services where required. Contact us by email, live chat or phone for a prompt practical response tailored to your enquiry. If preferred, use email for documents and phone for urgent queries outside office hours. We aim to resolve routine cases.
| Department | Contact |
|---|---|
| Customer support | [email protected] (response within 24 hours) |
| General enquiries | [email protected] (Mon-Fri response) |
| Affiliate enquiries | [email protected] (business days only) |
| Payments | [email protected] (payment queries) |
| Privacy | [email protected] (data requests) |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Live chat | 24/7 |
Contact Us by Email
Email is our preferred way to handle detailed requests, account queries or cases that need documents. Please contact Mr Win via [email protected] and include a clear subject line plus up-to-date contact details to avoid delays. For quick checks you can use live chat, but for full explanations use MrWin’s support email so we can review your case and respond promptly.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to reply to most enquiries within one business day. Simple questions and account requests are usually handled promptly, while complex cases such as verification or payments may take longer depending on their nature and required checks. We appreciate your patience and will contact you as soon as we have an update on your case.
Feedback
We’d love your feedback on Mr Win. Send suggestions, ideas or bug reports to help us improve games, payments and promotions. Every message is reviewed by our team and used to make MrWin easier and fairer to use. Tell us what’s working, what’s not, and which features you’d like to see - we read every message and act on common requests.