Mr Win Casino Responsible Gambling
At Mr Win we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains our approach to safer gambling, the tools available to help you manage activity, and where to get support if gambling stops being fun.
Player protection principles
We focus on preventing harm by promoting controlled play and clear account controls. We monitor activity to spot signs of risk and will act to protect customers when needed. Our aim is to support informed choices and safe behaviour rather than restrict play without reason.
Activity-control tools
We offer a range of self-help tools to keep play under control. These include deposit limits, loss limits, session time reminders, short account breaks and longer self-exclusion options. You can change most limits quickly in your account settings, and for longer restrictions you may need to contact support.
How to set limits
Limits can be applied on a daily, weekly or monthly basis depending on the control. You choose the amount and length that suit you. If you are unsure which option to pick, speak to our support team via live chat for guidance on safe settings.
Deposit limits
Setting a deposit limit is one of the easiest ways to control spend. You can lower your deposit limit at any time; increases may be subject to a cooling-off period. Deposit limits help you plan how much you spend on gambling and keep activity within your budget.
Loss limits and time limits
Loss limits cap how much you can lose over a chosen period and can be used alongside deposit limits. Time limits and session reminders help you avoid extended play sessions by prompting you to take a break. These tools work together to encourage steady, controlled play.
Self-exclusion and account breaks
If you need to stop for a while, self-exclusion lets you close access to your account for a set period. We provide short-term cooling-off options and longer exclusions if required. For extended exclusions or account closure, contact our support staff who will assist you promptly.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, borrowing money to gamble, spending more time than planned, neglecting responsibilities, or feeling anxious about gambling. If you recognise any of these in yourself or someone you care about, act early to reduce risk.
Tips for maintaining control
- Set realistic deposit and loss limits before you play.
- Use session reminders and take regular breaks.
- Keep gambling within a household budget.
- Avoid gambling when stressed, under the influence or alone.
- Talk to someone you trust if gambling causes worry.
Professional help and support organisations
If you need extra help, please contact a professional service. In Great Britain you can visit BeGambleAware or GamCare for confidential advice. You can also register with GAMSTOP to self-exclude across participating UK operators. If you need immediate help, ask our support team for information on local services and next steps.
If you have questions about responsible gambling tools on MrWin, our support team is available to help via live chat or the help centre.